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#Premium accounts vs standard accounts statistics how to#

Our goal is to support your application as seamlessly as possible. We’ve found that the majority of support issues, among users of multiple services, relate to how multiple services are being used together. As many of our customers are using multiple infrastructure web services together within the same application, we’ve designed AWS Support with this in mind. Our Support offering covers the entire AWS service portfolio.

Can I purchase support for just the one(s) I'm using? Enterprise-level customers support team includes a designated Technical Account Manager, and access to an AWS Solutions Architect. Includes design reviews and architectural guidance. Enterprise On-Ramp customers support team includes a pool of Technical Account Managers.Ĭonsultative partnership supporting specific use cases and applications. Includes guidance on optimizing AWS products and configuration to meet your specific needs.Įnterprise On-Ramp: Application ArchitectureĬonsultative partnership supporting specific use cases and applications. Guidance on what AWS products, features, and services to use to best support your specific use cases. Includes guidance on best practices and generalized architectural advice.

#Premium accounts vs standard accounts statistics how to#

Guidance on how to use all AWS products, features, and services together. Higher service levels provided progressively more support for the customer use case and application specifics. The level of architecture support provided varies by support level. Q: What level of architecture support is provided by Support?

A number of third-party applications such as OS, web servers, email, databases, and storage configuration.

Issues with our Management Console or other AWS tools.

Troubleshooting operational or systemic problems with AWS resources.

Best practices to help you successfully integrate, deploy, and manage applications in the cloud.

"How to" questions about AWS service and features.

Your AWS Support covers development and production issues for AWS products and services, along with other key stack components. Customers with operational issues or technical questions can contact a team of support engineers and receive predictable response times and personalized support. With pay-by-the-month pricing and unlimited support cases, customers are freed from long-term commitments. The service helps customers use AWS's products and features. Customers who desire a deeper level of support can subscribe to AWS Support at the Developer, Business, Enterprise On-Ramp, or Enterprise level.Ĭustomers who choose AWS Support gain one-on-one, fast-response support from AWS engineers.

Q: How are the enhanced AWS Support tiers different from Basic Support?ĪWS Basic Support offers all AWS customers access to our Resource Center, Service Health Dashboard, Product FAQs, Discussion Forums, and Support for Health Checks – at no additional charge.

Customers can choose a tier that meets their specific requirements, continuing the AWS tradition of providing the building blocks of success without bundling or long term commitments.ĪWS Support is one-on-one, fast-response support from experienced technical support engineers. What is Amazon Web Services Support (AWS Support)?ĪWS Support gives customers help on technical issues and additional guidance to operate their infrastructures in the AWS cloud.